Frequently Asked Questions

RankX is an industry index that measures local businesses' competitive position from the customer's perspective. It reviews every business the way a potential customer would — reviews, freshness, response activity, digital visibility. The index updates continuously. Over 15,000 businesses are already in the index.

Revenue is a lagging indicator. Market position shifts first, then customer choice — and only then does revenue follow. RankX tracks these early changes in your industry. When rankings and the competitive landscape move, the market is shifting. You see the change immediately and can react before it shows in your bottom line.

The index measures customer experience across 11 public metrics in three categories: Trust (45%), Digital Footprint (35%), and Activity (20%). Rankings cannot be bought — only improved through action.

A = top 20% in your area B = next 20% C = middle 20% D = next 20% E = bottom 20% The grade tells you at a glance where you stand relative to competitors.

Claimed businesses are updated daily. Top businesses in the region update weekly. Others monthly.

RankX continuously monitors every business's activity index. When a competitor starts increasing their review rate, updating their profile, or improving response activity, the index detects the movement before it shows in rankings. Starter sends a monthly market pulse. Pro sends a weekly report when changes occur.

The decision is made before your website is even opened. RankX shows where you stand relative to competitors — and which direction they're moving. You know before your customers do.

Find your business in the index and click "Claim your profile". You'll get a verification link by email. Claiming is free and includes a 14-day Pro trial.

No. Competitors only see the total follower count — not who is following.

Starter €29/mo: dashboard, 10 competitor follows, monthly report, market alerts. Pro €79/mo: 10 businesses, 50 follows, weekly report, Emma AI, manual refresh. Chain €299/mo: unlimited businesses and follows.

No. A paid subscription does not affect scores. The only way to rise is to improve your service and keep information up to date.

Data is collected from publicly available sources. This includes ratings, reviews, responses to reviews, photos, contact information, and profile details. We do not use private or purchased data.

Email support@myrankx.com. We'll correct any inaccurate information as soon as possible.